BLINDS TO GO DOES NOT STAND BEHIND PRODUCT I purchased faux wooden blinds that did not close properly. After being sent bk for repair, they still do not close tightly (gap inbetween slats) The co is telling me this is normal & that I SIGNED A WAVER understanding that.I did not. My options r according to co : "up grade" to new blinds, at my expense, swap out for diff type window treatment (at same price) or live with them.....cause "under no circumstances r u being refunded ur money". And every single rep i spoke with. & there were many, were rude, uncareing to my siuation & acted like it was MY fault im in this situation. I feel they misrepresented exactly how the blinds would work (they worked perfectly on display wall) & i was assured they would be the same on my window. Not true. They also lied when they said i signed a wavier (that only THEY) have a copy of. Im disappointed, but lesson learned. I will now shop at mom &pop store, where integrity still matters.

UPDATED - Happy with product but hitting obstacles with website Update: I was able to submit my order before the sale ended, but hold sending the order to production until I could speak to a consultant. All the changes were made this morning by phone. My concerns were unfounded due to exemplary customer service! I've updated to 5 stars. New house. I initially ordered one blind with the spring loaded mechanism and happy considering the price. I ordered three more to finish the street side of the house with their softlift and was even happier with the mechanism. I then decided to complete the house with 6 more. Unfortunately, this is where I'm a bit frustrated. Tonight is the last day of the sale and when I logged in my ip was banned. No idea why this happened. I also can't pick the softtouch online. I have to call and order from a person. This will end up costing us around $300 we could have saved even though I am attempting to submit my order before the sale is over. If customer service sorts this out for me then it would be 5 stars. I wouldn't dream of paying more for blinds.

Faulty Blind Installation Not all of our blinds were installed correctly. The blinds on our slider were not straight. Per our request, the rod was straightened. However, the pull-chain holder also had to be moved, which left two holes in our wall. Our separate order for drapes + their installation was very professional + satisfactory.

This company us a joke ,i had someone… This company us a joke ,i had someone come to the house she measured ,gave a check for half deposit i have not heard back from her .Your company doesnt seem to be able to track the order?The reciept was not emailed

Avon, MA Blinds To Go We have used the Avon Blinds To Go store in purchasing Faux Wood blinds for three homes over the last several years without disapointment! We always receive great friendly service by knowledgeable staff. We love the quick turnaround time, usually two days, during the pandemic we waited a week which was totally acceptable.