Terrible Customer Service Went into East Mississauga store and ordered blinds. We paid 50% up front and told the balance will be due when installed. Two weeks later they advise blinds are ready but wouldn’t let me book installation appointment until I paid in full. We refused. The sales clerk was rude and said that was their policy even though she was the one who said we pay balance when installed. We asked for a call back from the manager. Never received the call. Terrible customer service. In the end we had to pay balance or no appointment to install. I have 3 more windows to do but definitely will not go back there.

This company us a joke ,i had someone… This company us a joke ,i had someone come to the house she measured ,gave a check for half deposit i have not heard back from her .Your company doesnt seem to be able to track the order?The reciept was not emailed

BLINDS TO GO DOES NOT STAND BEHIND PRODUCT I purchased faux wooden blinds that did not close properly. After being sent bk for repair, they still do not close tightly (gap inbetween slats) The co is telling me this is normal & that I SIGNED A WAVER understanding that.I did not. My options r according to co : "up grade" to new blinds, at my expense, swap out for diff type window treatment (at same price) or live with them.....cause "under no circumstances r u being refunded ur money". And every single rep i spoke with. & there were many, were rude, uncareing to my siuation & acted like it was MY fault im in this situation. I feel they misrepresented exactly how the blinds would work (they worked perfectly on display wall) & i was assured they would be the same on my window. Not true. They also lied when they said i signed a wavier (that only THEY) have a copy of. Im disappointed, but lesson learned. I will now shop at mom &pop store, where integrity still matters.

Awesome customer service! The customer service at the Hunt Club location, that I dealt with recently, was excellent. I had an old blind that broke, I called the store with my order number, very quickly the said it can be fixed as still under warranty. I was told to bring in to the store anytime. The customer service person was super helpful and polite...once dropped off I got a call 3 days later, my blind was fixed. Great experience!!

UPDATED - Happy with product but hitting obstacles with website Update: I was able to submit my order before the sale ended, but hold sending the order to production until I could speak to a consultant. All the changes were made this morning by phone. My concerns were unfounded due to exemplary customer service! I've updated to 5 stars. New house. I initially ordered one blind with the spring loaded mechanism and happy considering the price. I ordered three more to finish the street side of the house with their softlift and was even happier with the mechanism. I then decided to complete the house with 6 more. Unfortunately, this is where I'm a bit frustrated. Tonight is the last day of the sale and when I logged in my ip was banned. No idea why this happened. I also can't pick the softtouch online. I have to call and order from a person. This will end up costing us around $300 we could have saved even though I am attempting to submit my order before the sale is over. If customer service sorts this out for me then it would be 5 stars. I wouldn't dream of paying more for blinds.