TERRIBLE CUSTOMER SERVICE..currently still waiting on delivery of couch. Where to begin. I ordered a couch from Decor Market in November, it is now nearly January and I'm still waiting on the couch to be delivered. I have called and emailed them several times (atleast 5 times), speaking with a different customer service rep each time who assured me they'd look into my order and get back to me. The first time I called, which was nearly 3 weeks after my order, I spoke with a gentleman who said my order should have shipped and he does not know why it hasn't, but that they'd look into it and call me back the next day. Of course, no one called me back. Days go by, I call again and this time its a woman I spoke with who asks me "Are you sure the couch wasn't shipped and you just weren't home to receive it?" ...well considering I never received an email with tracking or any order related updates, how would I know?! She says she will look into the order and also check on why no one got back to me, and assures me this time someone will call me back THAT same day. Again, no one calls me back. I wait a few days, then I decided to send their customer service email a message stating everything that has happened thus far, and my disappointment in the complete lack of follow through. Lo and behold, someone calls me back that next morning and states that they've been having company issues because their Director left recently, but that I will receive my order and that an email will be sent within 48 hours with tracking information. Guess what....never received that email. A few more days go by, and now I receive a call from their shipping carrier asking me what days I'll be home so they can deliver the couch. They asked me whether December 28th would work between 9:00AM-1:00PM, I said sure thats fine. The gentleman said that someone would be calling me back to confirm the delivery for that date/time. Again, never received a confirmation call or any email related to tracking information. December 17th, I decide to call Decor Market customer service to check whether or not this couch is actually being delivered. The woman I spoke with (Lily?) had no idea what was going on with my order, asked me if I was aware it was being delivered LTL, I said well you guys never sent me any information related to the delivery so apparently not. She puts me on hold and tries to track it, then tells me it will get delivered at 9:00PM tonight. I was seriously like, you have to be kidding me right because I'm not even home. I told her someone called me previously and asked whether December 28th between the hours of 9:00AM-1:00PM would work and I said yes, so why would it be delivered so late at night without any prior notice. She cannot provide me with any information and asked that I call the carrier directly. Update, it is now 12:30PM on December 28th and the couch is not here. I call the carrier and they said there hasn't been any delivery attempts, but that they could schedule the delivery if I give them some dates and times that work for me next week. At this point, I'm furious because I had to rush home from out of town to be home to receive the delivery and its not even scheduled to be delivered. Moral of the story, do yourself a favor. DO NOT ORDER from Decor Market, it is not worth the slight discount. I feel like my money has been taken and goods not delivered. I have never in my life had this type of issue ordering furniture online. Their customer service reps do not care about what happens to your order after they've taken your money. I'd give them ZERO stars if I could.

Highly trust worthy and knowledable… Highly trust worthy and knowledable people. Great seat covers, and wide variety of fabrics. Ask for Susan, she's always prompt and really goes out of her way to help anyone. Family owned and operated and made in the U.S.A.

I wouldn’t even give them a 1 star I wouldn’t even give them a 1 star. I work in the customer service industry myself and I am absolutely appalled by the way this has been handled. Purchased two barstools from them. They sent out one of the stools to me without any notification of any items being sent out. So when I received it I figured the other would show up after the first so I emailed them and asked when the other will arrive and they said the second one was now a back order item (if an item shows in stock it must be sent out in timely manner you cannot change it to back order once ordered) and would be available June unbelievable what do you do with one barstool? Had I known that I would have just canceled the order. So then I was stuck with one chair that I had already thrown the box away. I had to purchase a box with my own money to send the barstool back. I sent it out says delivered to the return address they gave me. Emailed about where the refund is and said they still need two weeks and I get my refund then absolutely unprofessional all around. They messed this up they should make it right I need my refund asap. UPDATE: they did issue my refund so I have edited the review but they did not acknowledge that the issue was directly their fault and due to poor customer service.

I would order from another website not easy to return if I… I would order from another website if I could do again. Return policy is 30 days and they charge a restocking fee.

awful experience awful experience be aware they charge 15% restocking fee and have the worst return policies, and you have to wait for a long time to get your refund. I do not recommend purchase anything from this store