I was sent the wrong tile I was sent the wrong tile. I just needed to be sent the correct tile at no cost, does that too difficult? I called, emailed numerous times. I was on hold for 3 hours!! Nobody helped me. They could readily take a new order for the correct tile if I paid for it again!! Tile bar has no interest in retaining customers.They should be out of business soon!! Can’t wait

Damaged tiles 3 orders in a row 3 orders in a row the tiles came in smashed to pieces. They do the absolute bare minimum to protect their shipments. The first order was 30 sheets of mosaic tile with 28 sheets smashed. The second order was tile for a full shower. The boxes had ripped open and the tile fell through the pallet which smashed it up. Zero padding or protection. The replacement tiles took 2 weeks and came in smashed. They only used some thin foam sheets in the box. I would never recommend ordering from them. I’m behind 3 weeks on my job and my customer is not happy.

Tile Bar did a beautiful job of packing… Tile Bar did a beautiful job of packing our tile, unfortunately several still arrived broken. Also, there was a box of tile missing from our order. Customer service, especially Mr. Robert King, was exceptional! Super prompt response, the missing box immediately sent, refund issued for the damaged tiles. We are very happy with Tile Bar and love, love, LOVE the beautiful tile. So many wonderful choices. Highly recommend Tile Bar for all tile/grout purposes.

Long item delay. Very bad experience! Don’t order from TileBar if you want your items on time!! Ordered March 3, was told 14 day delivery and items are still not here March 36. I am being told you have staffing issues and will be at least another 10 days!! You are holding up my entire project!!! All they said is I could cancel but if I cancel I start over with someone else so I would still have my project delayed. I want my item shipped and not another 10 days of processing before I even find out when it is coming!!! And my project is already delayed no matter what at this point. Very upset!

TileBar's great- But Jason is the bees knees. I use TileBar for 2 reasons- the ability to see great tiles with all the pricing, square footage info and stock status available in real time, and for Jason. Jason is always such a help to me and my team. He responds so promptly, and always seeks to find a solution swiftly and efficiently. TileBar just wouldn't be the same without Jason!