The sample tile was never sent The sample tile was never sent. Country Floors had no record of the purchase even though they charged my account. Emailed them to discuss but got no response. The company should have sent me a tracking number within 1-2 days from purchase, which they did not do--I never received any delivery information from them.

Extremely Poor communication Extremely Poor communication. Placed several phone calls to check on tile that had not shipped. My phone calls were not returned. After multiple times and weeks of telling me the tile was in stock in New Jersey, I was told it was damaged and it would be months before it would be in. I have cancelled the order and I’m waiting on a refund.

Shipping Issues I made an order for an example tile and received the order info, but never any shipping. I had to ask twice over multiple weeks to find out what was happening with my order and when it was going to be shipped. They did overnight it when it was finally shipped, to make it better. The CS Agent was very nice and apologetic.

The shipment arrived with broken tiles… The shipment arrived with broken tiles but the company followed up and sent replacements. I'm impressed that they reached out to make sure everything arrived ok and made good on their product and services.

Reliable Source in the Design Community I'm in the design business and Marble Systems and especially Febrina are reliable sources that always try and succeed at delivering whats expected and promised. They also have a great mix of unique items at almost every level of budget for different client needs.