We are a construction & design… We are a construction & design business. We placed an order on July 22nd. Today is August 10th. It still says processing. At no point thru ordering or checkout or afterwards have we been given any indication as to when our order will ship and the timelines of when to expect it. This is NOT good for our business as we rely heavily on timelines. Reps assigned/replying to our emails also do not give out much info other than the order is "processing" and a trucking company will call us. We would not prefer to do business with Country Floors again without better information and communication in regards to shipping times etc. Highly recommend this be improved. Thank you!

Rachel Rivera always makes my day! Rachel Rivera always makes my day! I tried to place an order for samples online. First, the order took a long time to arrive and when it did get to me only half of it had shipped. I called and emailed with Rachel and she cleared it right up. The missing part of my order arrived promptly. I cannot recommend placing an order with them through the website as it seems to have some serious issues. Just call or email Country Floors directly and you will be all set.

Best customer service! I am an interior designer in Sonoma, CA and I will make a special trip to Country Floors for the tile selection but more importantly for the customer service, specifically Jim Eruyan who is outstanding. He understands how to work with designers and gets quotes and orders done with incredible speed and accuracy. Highly recommended!

Country Floors goes above and beyond Country Floors was so helpful when some tiles arrived broken in shipment. Cansu sent us new tiles overnight to meet the schedule for our kitchen remodel, so nice!

Beautiful New Countertops and… Beautiful New Countertops and Backsplash! The selection at the showroom was fantastic, which made it difficult to choose! However, the excellent customer service and advice helped me navigate the immensity of options. I ended up going with a white quartz countertop and the Status Ceramic Backsplash in red, which look beautiful against my kitchen's brick walls. Country Floors is a fabulous company with products sourced from around the world, I highly recommend them to anyone looking for high-quality tile&stone at a reasonable price. Lydia