The sample tile was never sent The sample tile was never sent. Country Floors had no record of the purchase even though they charged my account. Emailed them to discuss but got no response. The company should have sent me a tracking number within 1-2 days from purchase, which they did not do--I never received any delivery information from them.

We are a construction & design… We are a construction & design business. We placed an order on July 22nd. Today is August 10th. It still says processing. At no point thru ordering or checkout or afterwards have we been given any indication as to when our order will ship and the timelines of when to expect it. This is NOT good for our business as we rely heavily on timelines. Reps assigned/replying to our emails also do not give out much info other than the order is "processing" and a trucking company will call us. We would not prefer to do business with Country Floors again without better information and communication in regards to shipping times etc. Highly recommend this be improved. Thank you!

Five stars for customer service alone Five stars for customer service alone! Ordered a sample and received status along the way on when it was being shipped, when I could expect it, and a follow up as well. The sample was excellent and will be ordering more when I’m ready for my project. Great company to deal with.

Only half of my order was delivered Only half of my order was delivered. When I inquired about it, someone was helping me via email, and then disappeared. When I followed up, I got an automatic “Out of the office” response.

Great marble flooring I liked the materials delivered. I was expecting a call a couple of days before dellivery but comms sent same day. Materials were securely delivered.