Customer service is impeccable! Customer service is impeccable. They are lightning fast to respond, very attentive to my queries and on top of everything, their rugs are work of art and of top quality. I highly recommend working with this brand.

Nordic Knots is 10/10 Melissa in customer service at Nordic Knots was so lovely to work with. She was quick to respond, helpful, and even advised on my space when I sent photos. She also was nice enough to apply a Black Friday discount to a rug I purchased after the fact since the original one didn't fit in my space. She was incredibly friendly and made me want to order from Nordic Knots again. The quality of the rug is also amazing - you really get what you pay for.

SHEDS NONSTOP!!! Recently ordered the Boho 8' x 11' wool rug which arrived in August 2023. It is not Sept 2023 and it is CONSTANTLY SHEDDING! It has clogged my vacuum cleaner canister over 12 times! My house constantly looks dusty now. I have contacted the company in hopes that they will allow a refund. ADDENDUM: Company reached out, will see if shedding subsides over the next few months. They did offer alternate solutions if it does not improve

I've had a wonderful experience so far… I've had a wonderful experience so far with Nordic Knots... customer service has been amazing... They were very understanding of why I needed to make an international return, and refunded me in a timely manor... have since offered to discuss colour samples with me so that we can get it right next time. 5 stars.

Beautiful rugs We spent months trying to find the right rug for our bedroom, and when we received our sample of the Park rug in Dusty White, we knew we'd found the perfect one. The color brings warmth to our space, and we love that it’s made from natural fibers—the wool is so soft! The experience was seamless from start to finish and delivery was fast.