Scott & Steve-- so professional! Starfire Direct is the most professional on-line shopping experience I have ever had! Scott Nunes and Steve Kinsey were all over the problem I was having after purchasing a log set and burner, but having only a few inches of flames. (Turns out the gas pipe was packed with lots of debris/ashes so only a small amount of gas could get through). But trying to troubleshoot this, they sent me videos, and other ideas to help out and I talked to Scott on the phone several times, both when purchasing and troubleshooting. Converting to gas logs is not simple; I was glad to have these two experts, ready to help in any way! It is a level of customer service I am not used to anymore!

Top service with top products Dealt with Scott Nunes, who did an outstanding job in follow-up and making sure we didn’t forget anything for our DIY fire pit remodel. Products only as good as the service that comes with them is TOP! This is a place where you can speak to a professional and have a meaningful professional conversation. Definitely the place (starfiredirect.com) I will go for any of my fire pit, fire place etc. needs.

Surprise Fire Pit project This purchase was to surprise my parents in their new home and Mari made the experience so easy and listened to the wants I needed for my parents back yard oasis. Thank you very much Starfire customer team, and Mari specifically for her help and understanding with this project.

Very happy - but we bought 3 times too more than needed. The selection, product, delivery and service were all great! However, we should have called though before purchasing to make sure our fireplace was compatible and should not have gone with the recommendation on several sights regarding how much to buy for our size fireplace. We ended up purchasing 32 lbs but can't use more than 5 lbs for our brand fireplace. Ended up being a very expensive 5 lbs!

Firepit Scott Nunes helped me with the firepit that I was working on. I have been contracting for 18 yrs and never have I done a firepit using propane. It's either been gas or wood. Scott saved me from something going wrong with installation. He was very helpful and responded right away. Highly recommend