Excellent customer service Thank you DANA MARCHETTA You're prompt attention to my concern and daily updates made this the best customer service experience I've had in a very long time... I so appreciate everything you did to help me...

I received my order and the sham had… I received my order and the sham had what appears to be bleach on it. I sent an email and a picture. I have a new set on the way! Excellent customer service. Not to mention the product is gorgeous.

I ordered a quilt and shams but failed… I ordered a quilt and shams but failed to update my shipping information. The product was on its way to my previous address as of yesterday. I spoke to Todd in Customer Service and he was excellent about everything. He stated he would check into it with FedEx and try to reroute it. He stated he would call me back the next day, which is today. He just called me and was able to get the product routed to my current address. He was probably the best Customer Service Rep. I’ve ever spoken to. Patient, thorough and professional. Thanks Todd and Lush Decor I will be back to shop again.

I love my Valance I ordered a valance for my kitchen, and I absolutely love it! it’s made of high-quality fabric in pairs perfectly with my other decor. When I noticed a button was missing, I contacted customer service, and Todd was more than happy to help me out and shipping me a couple of extra buttons at no cost to me!

The return process is unorthodox The return process is unorthodox. They do not send a return label, instead request that you do so and communicate tracking information. The shipping label is paid for by you, the customer. Would not order from again.