A Loyal (AND REAL) Customer I have purchased several pillows from Sweetnight over the years. The pillows from this last purchase needed a bit more "stuffing". So I emailed Sweetnight's Support Desk & explained my situation to Sally. Sally responded timely & professionally, and kept me appraised of the status of my "case". I couldn't be more THRILLED! The exceptional products & customer service (thanks Sally!) are what keep me coming back to Sweetnight.

Poor UX, Bad CX Poor user experience (no confirm details screen before the order is processed?) leading to Impossible customer service. Have had to contact service center nearly ten different times to first try and cancel and then try and get a shipping return label. No proactive outreach. Have had to fight and claw for each response. Customer service is friendly on the phone but I don’t think he has any back office support. Why is it impossible to get a return label? Shouldn’t be this hard.

What a great company! What a great company!! I was having difficulty getting used to the mattress and I reached out to them. They sent me a topper, fast…it is heavenly (I sleep all night now). Alice was my support specialist and she was seriously so amazing. I will for sure buy from this company again just because of the customer service. Thanks again Alice!!

Happy with my mattress purchase I ordered the queen size Whisper mattress and find it very comfortable so far, not too firm and just soft enough. It arrived quickly via FedEx. The mattress cover it came with had a small hole in it, so I reached out to customer service. They responded quickly and were very pleasant to deal with. Customer service offered to send me a waterproof mattress cover as a replacement and I was happy with that. The replacement arrived within 3 or 4 days and I would definitely order from Sweetnight again.

Sweetnight structured contoured memory foam pillow My neck problem had worsened considerably. I tried several different options from different vendors, to no avail. The Sweetnight, structured, cooling memory foam pillow, has given me the best night’s sleep! Highly recommend to everyone.