Mother's Day gift for my wife Mother's Day gift for my wife, I selected the photos for the frames and emailed their support staff. In a matter of minutes, Natalie stepped in to help me coordinate one of the photos that was blurry. Resent the file and had some changes made to mirror an image. Very quick and professional. 10/10 def will buy more because of that type of service.

I LOVE that I got an email when I had… I LOVE that I got an email when I had an issue with my address. Instead of them just sending it anyway, and possibly getting lost or sent to the wrong place, they double checked with me just to make sure! Even after normal business hours, and I got a response back so quick to let me know that they have resolved my issue for me and my order has been processed! Absolutely the best customer service, the best company and I am so excited to get my order!! Thank you everyone who works with Smallwood for everything y’all do!

Above and Beyond I sent a message to Smallwood Home asking if I could split an order, and have one shipped to a dear friend and the rest to our home. Autumn and Ashley were answering within minutes and went to work to make things happen. More than I could have EVER expected. This company knows what CUSTOMER SERVICE IS!! Ashley changed the frame color to fit the scheme of a Fla home and even made sure to apply a coupon code that had expired the day before. I said in a recent review, that Smallwood Home makes adventures into memories in our home. Now, I can compliment the ladies of the company for EXCELLENT SERVICE! Thank you Ashley and Autumn. You make a difference❤️

10 out of 10 would order again! I am so overwhelmed by the kindness and patience I was given during this process. Countless emails back and forth, just to ensure that my pictures were the best quality possible. This has been such a WONDERFUL experience. Most companies would have just simply printed the photo no matter the clarity and blamed the customer. Not you guys! I'm so grateful for your help and patience! THANK YOU, THANK YOU, THANK YOU!

DO NOT BUY DO NOT BUY! I previously purchased an absolutely stunning set of three portraits that I was delighted by, so when we moved I bought a larger set of eight and almost cried when they came. They are so terrible and cheaply made that I thought it was a practical joke compared with the first set. Having spent almost three times as much on this set and really looking forward to them I am so disappointed. I don’t know why the quality of product declined so drastically but please save yourself the money and time. The picture quality and acrylic was so cheaply done I could have printed better pictures at home and the frame was misaligned on several frames. Seriously, save your money. Additionally, they do not stand behind the quality of their products and offered that I pay to return the items to only get 50% of my money back in the form of a store credit. Why should I be out money for their poor quality and why would I ever want a store credit to buy more subpar items? Total scam.