Excellent Customer Service Had a few questions about my order, and the customer service team was fantastic! Responsive, friendly, and resolved my queries promptly. Great customer support!

customer service reached out and made… customer service reached out and made the situation right. Great service thank you. When I first unwrapped this and let it expand I was so excited! I loved the way it felt right away, the thickness is great, and the firmness seemed just right for me. Me. I couldn't wait to get it on my bed. After waiting the 48 hours I was able to get it onto my bed, the straps to attach it are great and super helpful, and it fit perfectly. When I tried laying down on it, I couldn't wait to go to bed because it felt so good! Here's where the problem comes in for me, unfortunately. This mattress pad is way too hot for me. I've been waking up sweating every night, and unable to fall back asleep. It is so comfortable and I wanted to love it so bad, but It just isn't for me. I am a hot sleeper, but I thought this had cooling foam that might make it work for me. It is a great product, but just not for me. I will say that I am super bummed or stressed out I guess trying to handle the return process. It is supposed to go in the original box, but now that it has expanded it is way way too big. I don't own a vacuum sealer like the other reviews are saying. I'm trying to figure out what to do before the return window closes, I will edit this and let you guys know if I figure something out! Hope this helps somebody

Bedstory is one few beds… Bedstory is one of the few beds I can sleep in with my bad back, that is also available to order online in a box. Super convenient and worth the price. Fast shipping and delivery. There was an exception during shipping but it was shown in tracking exactly what was going on.

I am feeling comfortable with this foam… I am feeling comfortable with this foam topper , my hips were pain when I got up every morning for 2 years, l did buy one extra firm mattress, but felt it too hard and middle part getting down after 3 months. Then I started to looked for foam toppers a lot on websites,then i choose this one 3 months ago, when I buy I was thinking if this one it’s good, I Will write a review for it, So today I just can tell : I love it! Feel it very comfortable,sleeping good. hips pain almost gone. high recommend it , give 5 stars. Thank you.

All around greatness! The delivery process, the quality and comfort of the mattress. And the excellent packaging on this product! My sleep has already improved so much!