Timely arrival and helpful support I was a little concerned about when my Ginkgo leafqult was going to arrive as the tracking destination looked confusing/ incorrect. I haven’t purchased from this company before. I wrote to Moderny and received a very prompt reassuring message from Shaina that everything was on track and sure enough it arrived two days later, on Easter Saturday. Shaina also followed up to see if it arrived. It’s lovely and i would be comfortable purchasing from this company again.

Positive and quick customer service experience I purchased some stacking shelves and forgot to purchase my second set because it was buy one get the second half off. I contacted customer service and they immediately refunded half of my purchase price and they ordered the second set of stacking shelves for me. I have never experienced customer service so positive and quick. I am looking forward to these stacking shelves coming in.

My experience My experience was a bit different than most. Shortly after placing an order for 4 lovely pillow covers as a gift for my daughter, I found out that she had just purchased some and so didn’t need these ones. I immediately emailed the address that was provided with the order confirmation and explained my situation and asked that the order be cancelled. I received a response almost immediately (this was late Saturday afternoon) that the order had been cancelled with no penalty or further explanation needed. It was so nice to experience a hassle free resolution. I will definitely shop the site again soon.

I bought the vertical folding… I bought the vertical folding containers - cheaply made ripped immediately. The size of the large one doesn't seem to fit anything right - too small for trousers or jumpers but too big for t shirts.

Cabinet arrived safely Do you have… Cabinet arrived safely Do you have directions for putting it together?