assured what I am paying for is a brand new mattress The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the mattress I was interested in might have been tried out and returned/exchanged by previous shoppers. He explained why the particular one I was looking at has not been tried out or anything like that and assured me it will be a brand new one. Thanks Tyler L. Awesome!

Kyle is amazing Kyle is amazing! He helped me in every way and is extremely informed!! There were no aspects of my concerns that he did not meet or explain. I am fully satisfied with the service he has provided. Furthermore, Kyle is extremely empathetic, personable and a great individual to speak to! Thank you so much and please have an amazing holiday!

If I could leave a zero I would If I could leave a zero I would. Ordered in Dec, Delivery was slow. When delivered 1st mattress it had rips and tears. Delivered my 2nd mattress April 6th and even thought their website still states 120 day comfort guarantee for exchange they do not honor this. When you call in they will tell you bought out by American so no exchanging even thought to this day it is still up on website. Stay away from these scammers

Customer Focused! The agent was prompt, curteous, and was able to find out the cause of my order's delay. He offered me a 10% discount or full refund as options. Shows that he valued me as a customer and appreciated my frustrations.

Anthonyf - Helpful & positive experience Anthonyf was super helpful in assisting me to find the mattress I was looking for. He patiently answered all my questions, without pressure to buy. I feel comfortable that the mattress he recommended will best fit my needs based on the information I gave him.