Not doing well. 20/09/23 I ordered a mattress on 15 Aug 23 and I got my emailed receipt. However your site is broken when you try to track orders. I have called twice but did not get customer service I just got someone in sales. They told me vaguely 6 weeks but it said estimated delivery 25 - 30 August. The timing that I was looking for. But your site is broke. Your Order #USM-100955114

Anthonyf - Helpful & positive experience Anthonyf was super helpful in assisting me to find the mattress I was looking for. He patiently answered all my questions, without pressure to buy. I feel comfortable that the mattress he recommended will best fit my needs based on the information I gave him.

The website was easily yo use The website was easily yo use. The video was informative. I loved the diagram as to how the mattress was constructed and all materials listed that made up the different layers. I also was glad to know of the firm to soft scale and where the mattress fell on that scale. probably the best benefit was the return policy. I have purchased two mattresses that were not returnable so my hope here is that \3rd time is a charm.

Noone would answer the phone on Sunday Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated Answer Machine just leaving New Customers Hanging on Hold, while Irritatingly Repeating the "same message terrible customer service message : Hit 1 to Stay in the Que or Hit 2 for a Call Back!" Neither US Mattress 1 or 2, Where Not Answering any phone calls over the weekend of 3/11 & 12/2023. Terrible Customer Service Award Goes to you!!

Cooper C Cooper C. asked great leading questions in order to help me navigate the options. It's been a long time since we purchased a mattress, and things have really changed! I felt overwhelmed at first, but Cooper made me feel very comfortable sorting out how to proceed. He was very professional, polite and informative. He really knows his products! When I'm ready to order, I'll return to US Mattress and ask for Cooper C!