Seal the Deal It was reassuring to speak with Tyler the Sales Rep and he answered all my questions like if it was a floor model or a return. The video was very informative and was impressed with the technology and experience Sealy has. Also, it was a bit confusing that the local Mattress Warehouse Store was selling a similar model called the Sealy QueenParada Ultra Firm mattress for $1,399.99 (the discounted price)! Why such a price difference?

Customer Focused! The agent was prompt, curteous, and was able to find out the cause of my order's delay. He offered me a 10% discount or full refund as options. Shows that he valued me as a customer and appreciated my frustrations.

2x Customer I purchased a mattress from US Mattress a few years ago and was really satisfied with the product and purchase experience. A few years later when I was looking to upgrade, US Mattress representative, Trevoru, walked me through the updated models to find the most current iteration. Trevoru was pleasant to work with and honored US Mattress' best price guarantee. Thank you!

Trevoru answered my question completely… Trevoru answered my question completely and honestly. He also offered to be of further help, and provided me with a link should I want to avail myself of that. While I would have preferred a different answer, I am able to move on and make my decision about a possible purchase.

Apparently they cancelled my order… Apparently they cancelled my order without telling me why or anything like that, except a random email from someone that was sent to me by mistake. They don't ship to New York, but still let me order