Happy Customer Jake, in sales, helped me with my order of planks and herringbone engineered hardwood for my project. He was courteous, helpful, and professional. He gave good advice and explained how to care and maintain my new flooring. He provided excellent service. Chaz, at Tri-West, sent me a text message with his approximate ETA. He was on time, courteous, and professional. He off loaded the 42 cartons and 1 trip piece quickly and stacked the cartons efficiently to make more floor space for me. He provided excellent service as well. Your website is easy to use and great product selection.

Great customer service!!!! Andrew worked very hard to accommodate my needs on product, price and delivery! I'm impressed with delivery as well! Chaz took time to bring my delivery into my home for me and was courteous and professional. In this day and age great customer service needs acknowledged and Andrew provided great customer service! Lumberjack underpromised and over delivered!! Very happy to get my new flooring!!

Deliver Broken Products and Won't Replace Them Their website states a promise that they will provide a complete refund if a customer isn't satisfied with their flooring for any reason. The flooring arrived on pallets which were significantly damaged. The delivery driver and I inspected and took photos of all the damage. We counted 8 boxes of flooring that were badly damaged. When I contacted Lumberjack Direct to get replacement flooring, they said that I needed to use the damaged flooring for cuts and that they wouldn't replace anything unless it was damaged so badly that it couldn't be used at all. Then they tried to say that only one box was damaged despite not being onsite and not believing either the shipper (who was at fault) nor their customer (me). Please beware! This promise is a lie and their customer service is terrible.

Saved the day Found the Armstrong flooring we needed to complete our sunroom remake. Not only found it but it was much less per square foot than the other online store I managed to find the exact color at. Armstrong was bought out so the products were no longer available at big box stores and the color we needed seemed even less available online. Delivery was smooth and no damage to any of the boxes

Best online flooring company I cannot recommend this company enough. THEY ARE AMAZING. I took a long time picking my floors and when I finally did, I ran into some huge issues (product issues outside of Lumberjack Direct’s control). Jake was my savior in getting everything resolved. He took care of multiple flooring shipments/returns. To say he went above and beyond in making sure I was satisfied is truly an understatement. It’s hard to express in this review how grateful I am! HUGE thank you to Lumberjack Direct!