Good customer support. I purchased a Vestal vented ash dump door just before Christmas. The product arrived promptly but turned out to be of such poor quality that I couldn't even use it. I give Vestal zero stars for their quality but Blazzing Fire gave my money back including the shipping costs so that was the next best possible outcome.

Great customer service and fast… Great customer service and fast delivery also could not believe how realistic the fire looks we are so pleased that we decided to purchase this insert can't wait to install. Also your veteran owned can't get better than that. Thank you for you service.

Michelle was very helpful and assisted… Michelle was very helpful and assisted us with much effort.

Ordered 7 days ago Ordered 7 days ago. Was notified that item was in stock and would ship within 1-2 business days and would receive shipping notification as well as tracking info. To date, I have received nothing. Update: Company contacted me same day this review was posted and provided tracking info. Unfortunately, the package sent via USPS was lost. A replacement sent through UPS finally arrived on December 2, 2023. Order was originally placed on Novemeber 12, 2023.

They sell what they advertise! I found the product that I wanted. I ordered the product and it was shipped promptly. The packaging was right because I received the product intact. Thanks- looking forward to making business again.