Matt
GBI have used HPC gas fired inserts for… I have used HPC gas fired inserts for years. Typically higher end builds. The customer service and knowledge of the components has been a great experience everytime. I know I can call and get down to the details and nobody get lost in translation. The shipping is fast. Support is great. Makes me look good and keeps downtime minimal for such places as resorts...which expect quick service from me. Thanks.
kevin e
GBVery fast Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you
Johanna Pinoargote
GBBest customer service! Best customer service!! I ordered an Amantii 3 sided fireplace and from start until delivery there was communication on their part. It felt great sending out an email and getting a response within the same day. We received the order and an item was missing but they immediately took care of it. Will most definitely order from them again!!
Randy
GBI ordered Napoleon aluminum drip pans… I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !
Judy
GBSatisfied customer We ordered a fire bowl that advertised a 24" burner. When we received it, a 18" burner shipped with the fire bowl. I called to explain the situation to Spotix and upon investigation they discovered that the vendor changed the size and did not notify them or us. To make the situation right, they are shipping me a 24" burner for free. Lucas was great with the inquiry on the burner and in providing advice on purchasing fire glass. Thank you for the great customer service.