Matt
GBI had trouble with ordering two of the… I had trouble with ordering two of the parts online. I called and left a message but did not get a return call. I tried to order them again, same issue. This time I used the chat feature and the person on the chat was able to resolve my issue right away. I would use them again.
Chris
GBSeamless process from start to finish Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their brackets and with one phone call to support, we figured out a fix for a whistling noise caused by my appliance line. They sent a whistle free appliance connector and all is well!
Jason
CAMassive custom outdoor PIT We built a massive custom outdoor fireplace, Spotix was the main event regarding it, had some trouble with the CUP processor in the electronic ignition, Spotix Team managed to source me a new one and then ship it direct. awesome team!
Jeff
GBAwesome customer service Awesome customer service to help me select the right burner size and pan setup to go in my new paver fire pit. Super knowledgeable guy guided me to a different (and less expensive!) setup that I'm sure will work great.
Customer
GBFire In The Hole Minus 1 My experience started via Chat, at which time I made the purchase. Representative was responsive and clear. Shipment of fire pit logs arrived very quickly. During the shipping process (not related to Fire Pits Direct) one of the ceramic logs was broken. Communicated with Fire Pits Direct via email of the broken piece, again the response was very timely. Was informed the manufacturer (Grand Canyon) was out of stock and the replacement piece would be shipped from GC in approximately 5-6 weeks. As of this review I'm only 10 days into the 5-6 week waiting period, so we'll see if the replacement log arrives in June!