Georgann
GBBest place to get your fire pit! Nick W. sent me photos of actual fire pit colors to help me decide on the color! He helped me with my glass choice and knew how much glass I needed! Thank you!
Kathleen Allison
GBPerfect Cover! The cover for my fire pit arrived in perfect condition. The packaging is impressive - very sturdy to protect from damage. The biggest challenge was getting the protective film off the cover before attaching the handle! This cover looks great and will protect my investment in my fire pit.
Frank M.
GBA quality business with quality professionals This is the second time, I have contacted Fire Pits Direct, and the second time I have been impressed. I called to purchase additional items and to return one expensive item. Matt was polite and professional. He made my return an ease as well as my new purchase a breeze. I will definitely return for additional purchases.
Deborah
GBI ordered a 36” glass wind guard for my… I ordered a 36” glass wind guard for my fire pit. The good news was I ordered it on Saturday and it was delivered on Tuesday! I opened the box and the glass parts were there, but No assembly hardware was included. There was a return address, complete with phone number on the box, so called that number, figuring they packed it, so could send the hardware. I got a man on the phone that abruptly said he could not and would not honor that. He acknowledged he knew the parts weren’t in there, but would not deal with it because I bought it online. I said that sounded like a scam and he agreed it was a scam. He proceeded to be verbally aggressive and just told me it was my problem and would not deal with it. I called Firepits and explained my experience. They listened so will see if I get the hardware. It was not a good experience.
Bret
GBShould have included fittings and hoses… Should have included fittings and hoses to connect on/off valve to ignition control.