My rug is beautiful My rug is beautiful! It appeared to be waiting for FedEx to pickup for almost a week. Alexander was fantastic and got it out immediately after I called. After that, I received it quickly. So VERY HAPPY with my rug!

The carpet was as described and the… The carpet was as described and the delivery was fast.

Speedy delivery Speedy delivery, an excellent web site, there were no supprises.

Generally excellent On the whole, I received prompt responses to my queries and helpful advice on how to return my rug. It's hard to get an accurate fix on colours via digital images and I'm very fussy about colour, so it wasn't quite what I wanted. They were very helpful with detailed information on how to return the rug but have been slow to confirm that I'll be getting a full refund.

Beautiful rug, fantastic customer service I ordered a rug for my cabin where I do not live full time. I was able to perfectly coordinate with customer service for delivery during the week I was there (thanks Alex!) and the rug is just beautiful. Exactly as described on the website, gorgeous color and great quality. I highly recommend ECarpet!