HORRIBLE customer service I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

Bad Service I ordered a farmhouse sink from Faucetline on Jan 28, 2018, they did e-mail me a day later and told me it was back ordered and it wouldn't be send to me until April 2nd, as my remodel had not started yet I told them that was fine. Then April 2nd come and I hear nothing so I start calling them and they don't answer, I then e-mail them and they did let me know that the sink is in backorder now until April 10th. I then responded to them thanking them for an update but that if they don't get it by the 10th of April to please cancel my order as I am in the middle of my remodel and I need it as soon as possible. I then get an e-mail back cancelling my order. I felt very upset that they didn't ask me they just told me it was cancelled and they took my money in 2 days and they said they have already refunded me my money and 3 days later no money yet. I would definitely not buy from them again.