Miss parts from purchased products and horrible customer service!! Buyer beware! Buyers beware! Do not order from this merchant-- learn from our mistake. 1) We purchased the 2 large orders and the website said it was in stock-- we called the merchant to double check it was in stock before ordering-- we were told yes yes it is in stock 100%. We placed the order online- and then within a day, get a phone call saying "sorry item is on back order!" Very deceitful! By then, our credit cards were charge and there was nothing we can do about the order but to wait. 2) To make things worse-- when the items arrived, they were missing parts!! (2 to be exact)- which made them unusable for installation. It looks like they pretty much got an old perhaps returned product and shipped it to us-- old product- NOT BRAND NEW as advertised! 3) When we called the company to tell them about the missing parts they start screaming at us over the phone-- my contractor was in the room and heard all this-- I am just trying to warn future customers of the dangers of using this company-- Now my whole renovation is delayed for DAYS until I order a new product from another more trustworthy vendor. These people are not trustworthy-- go somewhere else and by an extra 20 dollars for the item you want to buy- it will be worth it in the long run!

HORRIBLE customer service I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

Great company. Ultra fast shipping. Great company. Ultra fast shipping. Most important advantage - prices are significantly lower that all other sellers have for exactly the same items. Not sure how these guy do that but I can't be happier. Was a bit suspicious at first (because of too low prices), but I glad I chose this company. "Too good to be true" saying doesn't work here. Customer support is great too, both phone and email. They replied to my emails within 15 minutes even on Sunday! Highly recommended. A+++

Faucet line operates like a pass… WARNING: The customer rep. Just cancelled my order without my permission because he did not like this honest and accurate review. That just proves that this review is valid. Kitchen and Bath Authority just processed my order and shipped the item faucet line wouldn't.. Faucet line operates like a pass through internet ordering site. They don't have inventory. They behave much like expedia or hotwire, for an additional ordering option for actual manufacture vendors. This is not necessarily a bad set up. What make this site so bad is their very poor customer service. They will soon be changing their name as people will get sick of this. Hopefully they will learn under new management.

Fuacetline Customer Service I have purchased combo sinks at faucetline.com and got a great support from customer service. They are very professional and delivered my order very quickly. I will recommend this company to my friends.