No reachable customer service personnel-days before you hear back. I have placed several orders with this company, and sometimes, if the order is shipped on time, I have no issues. However, sometimes they mark the order as shipped, and 4-5 days later there is still no tracking activity. It has happened to me twice already. Then, when you try to call, email, or use their online contact form, no one contacts you back for days. If you call customer service you get a voice mail box, but you can't reach a person even in the middle of the day on a Thursday. In addition, last time this happened, when they eventually got back to me, they said USPS had lost the package, even though there was no tracking activity to show that USPS ever had the package in its possession. This time, I am still waiting to hear back from them, it's been 3 days since I tried to reach them.

HORRIBLE customer service I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

FRAUDSTERS !!! AVOID !!!!!!! They advertise Elkay HDDBD33229QB Black double sink for 149.40 + 28.00 ship[ping...everyone else sells it for 219.00 or more. I wrote and specifically asked them if their merchandise is defective or factory seconds...they wrote back and said no. When it arrived the box was in perfect condition, it had styrofoam packing inside. I pulled off the packing & before I even got it out of the box saw the sink is cracked at the front, cracked at the back....the crack practically meets in the middle. There were chips and chunks out of it that were not even in the box so THEY KNEW THEY WERE SENDING DAMAGED MERCHANDISE. I deeply cut my finger on a jagged edge. Then to my horror the address it was shipped from is ***Genco Repair Home Depot 1390 Perry Rd Plainfield, IN 46168-7654....!!!!!!!! This must be where Home Depot damaged and defective returns go !!!!!!!!!!! ( doubt Home Depot knows they are doing this , but I will be checking )

Fuacetline Customer Service I have purchased combo sinks at faucetline.com and got a great support from customer service. They are very professional and delivered my order very quickly. I will recommend this company to my friends.

Great company. Ultra fast shipping. Great company. Ultra fast shipping. Most important advantage - prices are significantly lower that all other sellers have for exactly the same items. Not sure how these guy do that but I can't be happier. Was a bit suspicious at first (because of too low prices), but I glad I chose this company. "Too good to be true" saying doesn't work here. Customer support is great too, both phone and email. They replied to my emails within 15 minutes even on Sunday! Highly recommended. A+++