Terrible product, worse customer service We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.

Useless Vanity I ordered a vanity from Faucetline without the sink as my builder told me he would provide the sink. As we got to install in the 8 month home building project, our builder removed the vanity from the packaging and then went to buy sink only to find out, it is a very unique size sink that can only be found at faucetline and one other place that were both sold out. Called them regarding the issue and said even though outside of return time frame they would take if still in original box; however, could not as our builder threw away the box when they were doing the first round of house clean up. I explained the issue to them and then got no response back, no calls or emails back. It is like selling a piece of furniture missing a critical piece to be able to use, useless. I have since packaged it all back up (in a different box) and sent back to them as I can't do anything with. I hope they do the right thing and provide refund. I will continue to dispute as this is just not good business.

Fuacetline Customer Service I have purchased combo sinks at faucetline.com and got a great support from customer service. They are very professional and delivered my order very quickly. I will recommend this company to my friends.

FRAUDSTERS !!! AVOID !!!!!!! They advertise Elkay HDDBD33229QB Black double sink for 149.40 + 28.00 ship[ping...everyone else sells it for 219.00 or more. I wrote and specifically asked them if their merchandise is defective or factory seconds...they wrote back and said no. When it arrived the box was in perfect condition, it had styrofoam packing inside. I pulled off the packing & before I even got it out of the box saw the sink is cracked at the front, cracked at the back....the crack practically meets in the middle. There were chips and chunks out of it that were not even in the box so THEY KNEW THEY WERE SENDING DAMAGED MERCHANDISE. I deeply cut my finger on a jagged edge. Then to my horror the address it was shipped from is ***Genco Repair Home Depot 1390 Perry Rd Plainfield, IN 46168-7654....!!!!!!!! This must be where Home Depot damaged and defective returns go !!!!!!!!!!! ( doubt Home Depot knows they are doing this , but I will be checking )

Miss parts from purchased products and horrible customer service!! Buyer beware! Buyers beware! Do not order from this merchant-- learn from our mistake. 1) We purchased the 2 large orders and the website said it was in stock-- we called the merchant to double check it was in stock before ordering-- we were told yes yes it is in stock 100%. We placed the order online- and then within a day, get a phone call saying "sorry item is on back order!" Very deceitful! By then, our credit cards were charge and there was nothing we can do about the order but to wait. 2) To make things worse-- when the items arrived, they were missing parts!! (2 to be exact)- which made them unusable for installation. It looks like they pretty much got an old perhaps returned product and shipped it to us-- old product- NOT BRAND NEW as advertised! 3) When we called the company to tell them about the missing parts they start screaming at us over the phone-- my contractor was in the room and heard all this-- I am just trying to warn future customers of the dangers of using this company-- Now my whole renovation is delayed for DAYS until I order a new product from another more trustworthy vendor. These people are not trustworthy-- go somewhere else and by an extra 20 dollars for the item you want to buy- it will be worth it in the long run!