ordered air switch for hot tub ordered air switch for hot tub. paid and received two months later. refused shipment as I ordered from another company installed and paid 30 days later by warranty company before I received their part. no refund forthcoming. Doug Amarillo, TX.

Good price, poor customer service I bought a spa heater. The price was good, however, customer service was poor. Confirmation of purchase email did not include estimated delivery date so I emailed requesting date. I did not receive a response. I then requested date by chat and was told that my order was on back order for over a month. The next day I phoned to cancel order and was told that there was no reason for back order because they had 27 of the heaters I ordered in stock. I received an email the following day that my order had been filled and was being shipped. I received my order 6 days later. It seems as though the left hand doesn't know what the right is doing.

Terrible service Terrible service. I placed my order(10343) and waited 3 weeks hearing nothing. After contacting us parts center, my order was shipped, however the wrong item was sent. I had ordered Leisure time citrabright surface cleaner, but received leisure time jet clean instead. I have contacted us parts center twice about this issue and have heard nothing back. I am now going to contact my credit card company and let them deal with this .Awful service.

Do not purchase from this company Do not purchase from this company. They don’t have a phone number on their website for a reason. They don’t return emails. Can’t get an RMA out of them for an exchange. Terrible customer service.

Terrible experience Terrible experience. Took almost month to get mr product and they didnt even inform us of this. Didnt find out until I emailed them asking where my pump was.