Lousy service Why would you send me a survey. I ordered this last week an still have not even received a shipping date -- nor any other communication except this survey request.I really enjoyed ordering it -- especially when it asked me to pay extra to assure me that the shipment would be replace if it arrived broken! What a ding-bat notion./

orders and customer service really poor It is notnice to have to stay for almost 30 minutes at the phone just to order a product and to be hosted from a mashine, tiryng to sell us more and more items, plus its really tricky, you cAn´t really understand what they are offering. About the customer service: The people sound like the maschine. Absolutly cold and repeting like from a book, coldest people I ever had in a customer service line. I didnt receive my Pressure cooker yet but I am hoping it is good and not like the service, very poor if not bad.

Great Cooking Tool I'm not very experienced with cooking but so far I have made rice pilaf and mac and cheese as well as the frozen hot wings. It couldn't be easier or faster and food tastes great, the rice is tender, I am looking forward to trying more recipes!

Robot Attendent/Salesperson Makes for Confusion True to internet form, this company wants to cut costs by having a robot take your order and then asking 50 questions to hopefully get you to upgrade what seems to be a good deal. Robot got my order dead WRONG, then it took 4 phone calls to get it corrected. We will see results after billing and receipt of goods.

I never received my pressure cooker. I do not have a number to call and check on my delivery date. I ordered my pressure cooker on the phone with a customer service representative. I have not received my presure cooker. i have not received an email confirming my order or letting me know when I will receive the item. I did not like all of the additional sales of other products when I only wanted to order the pressure cooker. My expeience has been totally unacceptable. If I do not receive the pressure cooker soon I will write a letter to the Better business bureau. I hope to receive the pressure cooker as soon as possible. Please email me what your research finds.