I love the merchandise and amazingly … I love the merchandise and amazingly friendly and helpful sales assistants. They are awesome!!! I don't understand and dislike the "SALE" policies - they look counterproductive to me. For example, you get a" great sale" coupon and then you realize that you can only buy pillow cases or sheets on sale but not shams or covers. I can't seems to get a whole set if I want to buy everything at once on sale. Or they would have 30% discount on a pillow case set but only 10-20% discount or no discount on a matching duvet. I hate to piecemeal my purchases- to buy one item on sale today and a matching item two months later.

I always enjoy my experience here I always enjoy my experience here. There's always friendly faces working and the space is really peaceful. When time is on my side, it's an excellent experience. One thing that would be a great improvement for me is that for some reason their check out system takes a long time, It's never quick and simple like the majority of retail locations. So when I'm in hurry, I've started to go somewhere else.

I love this shop I love this shop! Linens, décor, gifts. I had to special order a dust ruffle for an adjustable bed. It was a strange request at the time because these beds were just becoming popular. The team helped me brainstorm and the dust ruffle turned out perfect! Always fun wandering through the aisles and finding a treasure.

NEEDS IMPROVEMENT We've been shopping on and off at Between the Sheets since it opened over 25 years ago. The quality of the merchandise is great, however, the items are WAY over priced. The store is decorated beautifully. The employees are moderately friendly and helpful. They need to be trained in better customer service. The return policy sucks. Basically there is no return policy.

Love the quality of the sheets and comforters. Love the quality of the sheets. The only place I could find the color I love, blush, for many years, although no longer available which makes me very sad. The comforter and pillow quality is the best quality I have found ever. And I love the candles that Between the Sheets has custom made--my favorite being the Stella candle. Their customer service is always excellent and the merchandising of products is beautiful.