Sheets are 1 star, store and items 5 I bought many items at the location at Newport off PCH. It was hard to figure a rating. I felt the workers were very friendly and everything I bought held up fantastic. I bought a wooden bowl I was able to make in to a custom sink which looks fantastic and the lighter I bought is the BEST lighter for candles I have ever purchased! Looks great and completely durable. They would have a hard five stars but here is the problem. It’s called Between the Sheets and the absolute WORST product they carry are the sheets. No warranty, no money back or exchange. I spent over two grand on sheets because I purchased two sets to rotate. Both sets the fitted sheets shredded and got holes. You can’t just purchase a fitted sheet, you have to buy another set. I have purchased many sheets over the years, both expensive and cheap and these are the only ones that shred, tear along seems and get holes. Note: they don’t allow reviews from more than 1 year.

Won’t shop there again. The only thing high about this store are their prices! I purchased a very expensive soap dispenser at their Palm Desert store that rusted within a month of use. Then purchased $400 sheets. The color was wrong and I tried to return the unopened package the next day. The snippy store employee pointed to their very fine print “no return policy”. I was forced to exchange for a color I really didn’t want. These sheets are like sleeping on dried corn husks even after several washings!! $400 YIKES!! Go online and purchase Beech Model sheets. Like sleeping on a cloud AND ONE FOURTH the price!

I love the merchandise and amazingly … I love the merchandise and amazingly friendly and helpful sales assistants. They are awesome!!! I don't understand and dislike the "SALE" policies - they look counterproductive to me. For example, you get a" great sale" coupon and then you realize that you can only buy pillow cases or sheets on sale but not shams or covers. I can't seems to get a whole set if I want to buy everything at once on sale. Or they would have 30% discount on a pillow case set but only 10-20% discount or no discount on a matching duvet. I hate to piecemeal my purchases- to buy one item on sale today and a matching item two months later.

NEEDS IMPROVEMENT We've been shopping on and off at Between the Sheets since it opened over 25 years ago. The quality of the merchandise is great, however, the items are WAY over priced. The store is decorated beautifully. The employees are moderately friendly and helpful. They need to be trained in better customer service. The return policy sucks. Basically there is no return policy.

I always enjoy my experience here I always enjoy my experience here. There's always friendly faces working and the space is really peaceful. When time is on my side, it's an excellent experience. One thing that would be a great improvement for me is that for some reason their check out system takes a long time, It's never quick and simple like the majority of retail locations. So when I'm in hurry, I've started to go somewhere else.