Vinotemp Excellent Customer Service. I had a high temp alarm with our VinoTemp wine cooler we bought from Costco about 6 years ago. I contacted them via their online chat tool and the technician (Richard) helped narrow my search, provided some repair sources and sent me the service manual. I was able to locate the bad component and called him back to help verify and order a replacement part. He gave me some tips on disassembly/reassembly and the part arrived within 4 days of placing the order (even with a pandemic going on). I can't say enough good things about their service and support. Customer for life!!

Vinotemp Motor Noise Vinotemp layout is difficult, the bottles in the back are hard to retrieve. Biggest complaint is the noise in the motor when the Compressor kicks on. Hard to describe but best description is it sounds like Whales communicating with each other. I did open a ticket, but asked to record the sounds which is quite difficult. Send a Technician or we may have to return our purchase.

Customer service sucked Customer service sucked took forever to reply to me. Then they pretty much told me too bad we dont make that door anymore deal with it it was horrible for an item that costs 4000 dollars thats useless to me now because they dont have the part in their inventory

Happy With the Purchase Got my Vinotemp 156 bottle wine cooler from Costco. So far it has provided more storage that my Wine Enthusiast wine cooler, and thought it’s larger, it’s a lot quieter. The dual zone is an excellent feature. I can’t speak to the accuracy temperatures, I like my whites chilled at 50° and my reds at 58°. I’ll get an independent thermometer to how accurate the temps are. Happy with the purchase!

Exactly as advertised Exactly as advertised, a capable wine cellar for your garage. Delivery and installation went smoothly. Only real call out are the racks provided are as shown in the picture. Which means you're going to need to double or triple stack bottles and therefore cannot pull the racks out. Also, at this time Vinotemp is not offering extra racks. Not a big deal (and was known when I bought it). Highly suggest investing in a winecellar app to keep straight what's what on each rack. Also the led lighting is button operated and not on a door switch. Struggling in understanding why for that design element..