Customer service sucked Customer service sucked took forever to reply to me. Then they pretty much told me too bad we dont make that door anymore deal with it it was horrible for an item that costs 4000 dollars thats useless to me now because they dont have the part in their inventory

READ REVIEW BEFORE YOU BUY READ REVIEW BEFORE YOU BUY. In the process of dispute. Quality of the Vinotemp freezer - the workmanship is bad!! The black metal case of the freezer is not smooth, not straight and bumpy. Company tried to blame transportation company for the damages but frankly, transport cannot cause all these damages. It is poor quality and bad QC in the manufacturing process of the unit. Bought this unit on March 24, 2020. Ask for white glove delivery and finally received it on April 21, 2020. So disappointed at this company. Minus 5 star.

Look Elsewhere. Anywhere Else. Sold us a specific, in stock unit May 25, said it would ship ASAP. A month later, not shipped, and not even available any more. Agreed to substitution of another in stock item, on assurance it would ship ASAP. We warned we would cancel if they didn't. Total misrepresentations, numerous emails and phone calls. Kept promising it ASAP. As of July 10, still not shipped, said it would be at least another month before we got it, so we cancelled. Now can't get back money, AmEx continues to fight with them, and have been totally non-responsive in trying to resolve it. Run the other way. You cannot trust them.

Discontinuing replacement parts Bought a 155-bottle Vinotemp from Costco in 2017 and the appliance tech today advised me I needed to order a new control panel since the temperature settings won't stay steady. Vinotech support advised me the cost would be $129; but, unfortunately, that part is now discontinued! Who discontinues replacement parts on products less than 10 years old? A new 155-bottle unit now costs $2,800. Guess they think they can boost sales by not supporting previous customers. Not a good way to do business!

Replaced old Vino and new one working great Had a 15 year old machine fried by the power company not knowing how to upgrade street transformers. Bought replacement and enjoying it. Slightly smaller than old, but the metal shelves are more forgiving to the various sizes of bottle, hence we're actually storing about the same amount as before. A few months in, and it's all working great.