No Service available in Ontario, Canada When we ordered new kitchen cabinets, I had purchased Vinotemp 32 bottle wine cooler. After 5 years wine cooler stopped working. I called Vinotemp and inquired about the repair facility in Toronto, Canada area. The technician gave me 2 names, and unfortunately both companies do not repair Vinotemp wine coolers. I called many Appliance repair companies, and so far could not find any that work with Vinotemp. So if you are in Canada (Ontario), DO NOT BUY VINOTEMP. We are left with useless appliance now, since we cannot find another wine cooler that will fit the space. Very disappointed with the service.

Look Elsewhere. Anywhere Else. Sold us a specific, in stock unit May 25, said it would ship ASAP. A month later, not shipped, and not even available any more. Agreed to substitution of another in stock item, on assurance it would ship ASAP. We warned we would cancel if they didn't. Total misrepresentations, numerous emails and phone calls. Kept promising it ASAP. As of July 10, still not shipped, said it would be at least another month before we got it, so we cancelled. Now can't get back money, AmEx continues to fight with them, and have been totally non-responsive in trying to resolve it. Run the other way. You cannot trust them.

Vinotemp Excellent Customer Service. I had a high temp alarm with our VinoTemp wine cooler we bought from Costco about 6 years ago. I contacted them via their online chat tool and the technician (Richard) helped narrow my search, provided some repair sources and sent me the service manual. I was able to locate the bad component and called him back to help verify and order a replacement part. He gave me some tips on disassembly/reassembly and the part arrived within 4 days of placing the order (even with a pandemic going on). I can't say enough good things about their service and support. Customer for life!!

Good for average consumer. Nice unit, but 300 bottles is a stretch - filling to 300 capacity will requiring stacking bottles 4-5 bottles high, two stacks deep (front to back). To retrieve a bottle in the middle of the front stack will require removing bottles on top of one another. If bottle is in the back stack, more bottles to remove and not break! ~230-240 Bordeaux bottles is more accurate (2-high, 2-deep = 30 per shelf)... but this will also require removing bottles to retrieve as the shelves cannot be pulled out due to the weight of 30 bottles and likely slippage of bottles stacked on one another. Temp gauge not accurate. Had to increase/decrease temp settings to get the refrigerator to the appropriate temp using an external temp guage.

Vinotemp is a terrible company! Vinotemp is a terrible company!! Don't buy their products. I have had three wine cabinets, 2 designer series built in wine coolers, and two beverage coolers. All have failed just outside of the warranty period which is a short 1-year. Additionally, customer service is deplorable - forget trying to get your phone call returned. With each issue I had with products, I had to call close to 10-15 times to get resolution. No one answers or returned calls! DON'T BUY A VINOTEMP!