Customer service sucked Customer service sucked took forever to reply to me. Then they pretty much told me too bad we dont make that door anymore deal with it it was horrible for an item that costs 4000 dollars thats useless to me now because they dont have the part in their inventory

Exactly as advertised Exactly as advertised, a capable wine cellar for your garage. Delivery and installation went smoothly. Only real call out are the racks provided are as shown in the picture. Which means you're going to need to double or triple stack bottles and therefore cannot pull the racks out. Also, at this time Vinotemp is not offering extra racks. Not a big deal (and was known when I bought it). Highly suggest investing in a winecellar app to keep straight what's what on each rack. Also the led lighting is button operated and not on a door switch. Struggling in understanding why for that design element..

Vinotemp Motor Noise Vinotemp layout is difficult, the bottles in the back are hard to retrieve. Biggest complaint is the noise in the motor when the Compressor kicks on. Hard to describe but best description is it sounds like Whales communicating with each other. I did open a ticket, but asked to record the sounds which is quite difficult. Send a Technician or we may have to return our purchase.

I have been quite disappointed in the… I have been quite disappointed in the amount of noise made by the compressor- sounds like the wind whistling at a sound level that is more than our dishwasher when it is running. This had been a similar problem with a less expensive unit from NewAire that we bought and returned. Looks like the Vinotemp Beverage cooler is the same unit but with better touch screen controls. Will be discussing this with Vinotemp. Hopefully it can be improved.

Discontinuing replacement parts Bought a 155-bottle Vinotemp from Costco in 2017 and the appliance tech today advised me I needed to order a new control panel since the temperature settings won't stay steady. Vinotech support advised me the cost would be $129; but, unfortunately, that part is now discontinued! Who discontinues replacement parts on products less than 10 years old? A new 155-bottle unit now costs $2,800. Guess they think they can boost sales by not supporting previous customers. Not a good way to do business!