Simply Excellent!! Simply Excellent!!! I placed a bid which was almost immediately accepted via email with confirmation and payment info. and within 24 hours or less I received another email with a “thank you” and that my product had already shipped via Fed Ex, complete with tracking info.! I only wish there were more companies and services like this which provide immediate, polite, professional responses and service! Will only look toward them again when looking to buy.

Poor communication Poor after purchase communication. No delivery notice, the truck suddenly turned up at my house one day. Luckily I was home.

I love it I love it! Fit and finish are excellent (as is expected from Henckels). I really like the pivoting base for easy access from anywhere on the countertop. Unfortunately, I'll have to modify it to accept my second Henckels cleaver (I have both meat and vegetable cleavers), but I knew that before I ordered it, so that's no reflection on either Henckels nor La Cuisine. Overall, I'm really happy with it. (did I mention that the finish is really nice?)

(LaCuisine Costa Rica) - Updated Review Had an issue with order/installation and then spoke to Chris who was extremely professional and accommodating. I went into it extremely agitated and he completely diffused the situation to where I left feeling happy. Very good CS by him and his staff and I would definitely recommend using their company.

Great Communication! Our dog chewed up our mixer attachment. La Cuisine Appliances was able to get our replacement part to us quickly. Communication was great! Thank you!