Terrible Terrible. Bought a pizza table that broke down after 1 year. When I called they said call a technician because they only cover the compressor after a year. Also, the representative or manager(if you can call that a manager) was having an attitude. What kind of product that are new can’t even make it 5 years without problems? Go somewhere else with better warranty and customer service.

I bought 3 of 2-door freezers in … I bought 3 of 2-door freezers in September, 2017. 2 of them are working good, but 1 has never been good. The temperature has been over 10F, no matter how I tried to make adjustments. I had my own technician to call the company trying to get hold of their service department several times, but never get any answer. The service of this company are bad.

Exceeded Our Expectations We recently purchased 4 VA-3GDF-B 3 glass door freezers. I would like to commend Vortex Refrigeration for their excellent customer service. From the initial inquiry to the final delivery, the Vortex team was responsive, helpful, and accommodating. They were always available to answer any questions and provide guidance throughout the purchasing process. We have been using these freezers for 2 months now, and we are impressed with their quality and performance. The glass doors provide excellent visibility of the contents inside, making it easy to quickly identify what is stored in each unit. The temperature control is precise, and the freezers maintain a consistent temperature. The freezers are sleek and modern, adding a touch of elegance to our store. They are also easy to clean and maintain, which is a huge plus for us. I would highly recommend Vortex Refrigeration to anyone in need of high-quality commercial refrigeration equipment. Their products are top-notch, and their customer service is exceptional. Thank you, Vortex Refrigeration! Richard

Thanks To The Entire Vortex Team! Thanks to the whole team from sales to shipping and technical support for helping us with power hook up. Our super market line of Freezers and Refrigerators are fantastic. We did a lot of research before buying all these unit and price point for the quality of equipment received was 100%.Once again many thanks to the entire Vortex Team.

I've been calling vortex and emailing… I've been calling vortex and emailing (Mike the service manager specifically) for a while and havent gotten a response. We ordered a part for a refrigerator on the 7/2 and paid for the part. We received no tracking info and the part is still not delivered and Mike wont return our calls. It's been almost 2 weeks with no update. I just spoke with Angelo and he explained to me the delay, there seemed to be a lapse in communication with the shipping company and me. The good news is the part is on the way!