Stands behind their products I ordered 2 lamps and discovered that one of them was slightly defective, the post of the lamp was crooked. Customer service asked that I submit a written claim with pictures to show the defect. I did so by email. I was worried that they wouldn't agree that the defect was serious enough to warrant replacement, but with no further questions and no cost to me, they sent me out a new lamp that I received within 6 days of my initial claim, and sent Fed Ex to pick up the return package at my home. I love my lamps and they are perfect!

Restocking fee! Bought an entryway bench that was too small. Did not even open the box. Called for instructions to return and was told there was a 20% restocking fee that was "clearly marked" on their web site which took me some time to find! Applied to delicate items and larger items according to their website but my rectangularly shaped box weighed no more than 35 lbs. Operator said that "it's what the guys at the warehouse charge to retrieve and return the item from the high shelving". The restocking fee amounts to $80 of my hard-earned money! Buyer beware! I've shopped online at Pottery Barn, Home Decorators, Wayfair, Hayneedle and others and have never been charged a restocking fee!

My mistake I made a whoopsy. I put in my billing info instead of shipping info when buying but I didn’t realize this yet. I get a call to schedule delivery and I’m so happy! Next day comes around and I get a call from my mom “Why am I getting a bathroom vanity to my house with your name on it? Early b-day pressent?” Darn. The delivery guys refused to come to the right address even though I live 7 blocks away! So I called Home Living and like magic, 5 minutes later, guess who shows up at my door? (Hot) delivery guys. My husband told me that most companies would charge for rerouted delivery location but not Home Living!

Good Quality Product Excellent Customer Service I was very hesitant about ordering something I hadn't seen and wasn't sure about how they would handle any problems with delivery. They were excellent. There was a delivery error but it was immediately addressed and when the product arrived it looks great and is a good value. I would definitely recommend them.

wonderful customer service. i ordered a clock in may. within a few days customer service emailed me that it was out-of-stock with the manufacturer and wouldn't be available till september. i was given the choice of canceling the order are keeping it and receiving a 5% discount. i replied that i would wait if she was sure the item would actually be available then. within hours i received an email in return saying that the c.s. rep had personally phoned the manufacturer and been assured the clock would ship in september. the last week of august c.s. emailed me that the clock had shipped and gave me tracking info. it arrived yesterday. it's not often that you find this kind of follow-up and concern from a company, and it was really great.