Waiting on parts with no ETA Waiting on parts with no ETA I ordered 2 Dynamo Hydropower Generators for some auto faucets. I paid for the parts and received a confirmation, but never received an email stating when it would ship. I have been waiting several weeks and still have not gotten an update. If someone could let me know when I would be getting these parts I would appreciate it.

Great customer service! Great customer service! Fantastic follow up by customer service re: the status of my shipment.

Not a Franke manufactured part I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the product is made by Franke. However, I received the part in a plain plastic bag, suggesting it is a generic replacement part, that might not last as long. Otherwise I would have given a 5 star rating.

Toto THU460.6D-A Drain Valve (flush… I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday posted closing service hours and phone was answered by knowledgeable CSR that knew the Toto product line and application. Based on my experience I would recommend their service and pricing. This new Toto tower valve design finally solved my leaking toilet flapper that has been a problem for years. Extremely easy to install.

Helpful/expert advice - greatly appreciated! I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice and then confirmed his assessment by calling the manufacturer before booking the order. Of course his revised parts numbers worked great. I’m a fan of Decorative Plumbing!!!