Helpful/expert advice - greatly appreciated! I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice and then confirmed his assessment by calling the manufacturer before booking the order. Of course his revised parts numbers worked great. I’m a fan of Decorative Plumbing!!!

I chose Decorative Plumbing Pros to… I chose Decorative Plumbing Pros to review because I am a female in my late sixties that does a lot of my own home improvement work. This summer has been a lot of work building. They were always friendly and glad to help. Thank you to all who help me keep doing my own work

Not a Franke manufactured part I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the product is made by Franke. However, I received the part in a plain plastic bag, suggesting it is a generic replacement part, that might not last as long. Otherwise I would have given a 5 star rating.

Gibi and her team were GREAT in helping… Gibi and her team were GREAT in helping me get the right parts for my specific Duravit basin.. She went ABOVE and BEYOND to make sure my issues were addressed and had GREAT communication skills. Her customer service was 5-stars and would give her more but that’s the limit .

#1!! Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.