Five Stars for now Price is right. Ordering is easy. Delivering time reasonable. Communication from seller during the whole process was excellent. Five stars. Ordered these for reserve. When time to replace and it fits and works fine, Ten Stars.

This is the second time I have ordered… This is the second time I have ordered filters for our Whirlpool refrigerator. Ordered a three pack initially (18 months ago) and a four pack this time around. Did not see any appreciable difference from the OEM filters but they are 65% less expensive.

My order arrived in a timely manner… My order arrived in a timely manner (especially with the Covid-19 issue). The filters fit in my Kitchen-Aid refrigerator just like the original one does and the water taste great! These filters were about half the price of the ones from Kitchen-Aid. I am very happy with them and will continue to use them.

No Response on Returns No Response on Returns These filters would not work for me so, per the return policy on their website, I emailed to request a RMA. The website states they would reply "within approximately 24 business hours". It's now been a week and I've followed up with two more without a response. I noticed today that the hotlink attached to that email address on their website actually goes to another company (Allfilters), so I'm not sure what's the deal here.

Order FW5061 Order FW5061 Purchased 4 of these filters, and although you were quick to confirm, charge & deliver - Customer Service is non-existent when I have trouble with your product. One of them is either defective or they all are, but didn't want to use a 2nd filter hoping to return the lot. End of the day, a good seal isn't created, fridge leaks, and creates voids in the line. Placed the old filter back and issues disappear. Several emails and calls made to them, to no avail.