Good alternative to OEM filter I came across this low cost alternative filter to the OEM brand. Ordering was great and received earlier than expected. They look identical to the OEM filter but I haven’t installed them yet. Hope it works great and if it does I will be a repeat customer.

Order FW5061 Order FW5061 Purchased 4 of these filters, and although you were quick to confirm, charge & deliver - Customer Service is non-existent when I have trouble with your product. One of them is either defective or they all are, but didn't want to use a 2nd filter hoping to return the lot. End of the day, a good seal isn't created, fridge leaks, and creates voids in the line. Placed the old filter back and issues disappear. Several emails and calls made to them, to no avail.

I ordered a filter over a week ago I ordered a filter over a week ago. I have not received any e-mail about when the item will be shipped, and have not received any response to my two e0mail requests about the shipping and date of delivery.

This is the second time I have ordered… This is the second time I have ordered filters for our Whirlpool refrigerator. Ordered a three pack initially (18 months ago) and a four pack this time around. Did not see any appreciable difference from the OEM filters but they are 65% less expensive.

No Response on Returns No Response on Returns These filters would not work for me so, per the return policy on their website, I emailed to request a RMA. The website states they would reply "within approximately 24 business hours". It's now been a week and I've followed up with two more without a response. I noticed today that the hotlink attached to that email address on their website actually goes to another company (Allfilters), so I'm not sure what's the deal here.