Terrible customer service I bought an Empava 36” induction cooktop. It worked decent but started malfunctioning 1 month out of warranty. My first call I was able to speak to a support rep who had me email proof of purchase and a video of the problem. Since then I received 2 very vague emails on parts that I need and it almost seems like a scam the way I was told to order the parts. I have called countless times with no answer and left several messages with no return call. I would not recommend due to this being the worst customer service I have dealt with. I have recently started a kitchen and bath remodeling business and guess what brand I will not be recommending. Update!! Since writing this review I was contacted by Empava customer service and they sent the parts I needed free of charge.

No instructions. Doesn't heat up. We purchased a brand new 24" electric wall oven Model #24WOC17. The instruction manual doesn't explain how to use the oven. The oven never heats up to the temperature I select. I begining to think it's defective and not user error. The fan is always blowing out the front. This is really frustrating. I can't find any info about how to use the oven on their website. Yes it was a good price and easy to install but it doesn't work properly.

Great so far I bought my Empava cooktop online and it was delivered sooner than expected, so that was great. The installation was quite easy too. I basically took my old cooktop out and dropped in the new one. I did have to reuse my old gas line adapter for the gas hose connection. The Empava looks nice and started up great! I’ve only had it for a week so I don’t know how durable it’s going to be long term.

Empava Cooktop Frustrating to Use We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep trying to turn it on, and if you're lucky, eventually it ignites. Now approximately one year of ownership, the large middle burned won't ignite. We thought it might've been clogged, and took everything apart and cleaned it out. We reached out to corporate via their website, but no company representative responded. We wish we would've kept our Whirlpool cooktop.

Moved in with junk empava appliances Moved into a rental. Empava oven and stove. Total junk. Stove had a broken door seal. Unable to find a replacement anywhere other than “one” from eBay for 80 dollars. Contacted Empala multiple times with no avail. Send us twenty dollars through PayPal they said. I asked for a part number and would be happy to buy the part. Never happened. Questionable. Now the overly complicated stove won’t turn on. Total junk. At least have parts available and decent customer service. There are a lot of brands I would prefer not to purchase but they are looking great compared to empava. Junk,junk,junk!!!