Cassandra
GBGreat customer service Great customer service! Received notifications every step of the way as far as tracking. Also received my orders very quickly. One came damaged and I got with customer service and they took care of my order very quickly and got me a new one sent right away. Highly recommend!
TomW
GBGood product, manual could be better No problem with delivery; item was packed well. The manual leaves much to be desired in covering oven's use. The bake burner would not light due to igniter wire shorted against access hole to oven. The oven does have very good temperature control with its proportional-control thermostat. I could recommend this oven.
El Gabacho
GBI called the technical assistance line… I called the technical assistance line twice during the install/test process, and both times my calls were quickly answered by a friendly and helpful representative. and my questions were quickly and clearly answered. Very pleased with the products quality for the price, and VERY impressed with the customer service.
Walter Bell
GBMake sure the fire is big enough to get to 600 degrees. My first attempt only got to 300 As a Woodfired Bread Baker told me, make sure you sit in front of your fire and watch it at first, preferably with a glass of wine, to learn about its quirks before you put any food in it
Terrie
GBEmpava Cooktop Frustrating to Use We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep trying to turn it on, and if you're lucky, eventually it ignites. Now approximately one year of ownership, the large middle burned won't ignite. We thought it might've been clogged, and took everything apart and cleaned it out. We reached out to corporate via their website, but no company representative responded. We wish we would've kept our Whirlpool cooktop.