Bought a 2 burner induction cooktop Bought a 2 burner induction cooktop. Bought it over a year ago and just recently installed it in a new addition to home. Worked for about 3 days. Right burner worked fine. Left burner non-functional. Customer support chatbot(?) was initially very difficult to work with (as all chatbots are). Had much better luck once I was able to get through to a actual person. They agreed that unit was not working as it should and worked with me to get it replaced. Looking forward to getting a replacement. Have a 24 inch Empava wall oven that works like a charm so am looking forward to getting the matching cooktop replaced.

Outstanding quality! The Empava appliances are outstanding! Excellent quality. The shipping was quick considering mine came cross country. The customer service is excellent and very responsive. Value is spectacular. I'm very pleased and will return for more ( wall ovens, pizza oven and wine fridge).

The stovetop is fabulous The stovetop is wonderful. It looks clean, contemporary and is easy to use. It was a money well spent. We did have a delivery issue when the first one arrived shattered. Not sure if more styrofoam would have helped as it looked like the deliverers might have stepped on box. Empava customer service was wonderful and a replacement unit was shipped right away.

Good product, manual could be better No problem with delivery; item was packed well. The manual leaves much to be desired in covering oven's use. The bake burner would not light due to igniter wire shorted against access hole to oven. The oven does have very good temperature control with its proportional-control thermostat. I could recommend this oven.

Company is a nightmare Their cooktop stopped working after 7 months. Then the real nightmare began. Empava seems to have one guy named Aaron who handles customer service calls in the US. I called and told him there was a loud pop and it no longer worked. He told me they would ship a new one the next day and would send me a tracking number. Great. A week later nothing. Called, got Aaron again. Told me the same thing. Few days go by I get an email saying a replacement has been shipped, but didn't get a tracking number. Ten days later the new cooktop arrives, only its a range hood, not a cooktop. Called customer service again. No answer this time. Left a couple of message over the next couple of days and no call back. Tried their online chat, no one responds there. Sent more emails. They ask me to open the box and take pictures to prove its not a cooktop. Did that. Then they ask me to seal the box back up and arrange with Fed Ex myself to come get the item they sent! The box is still sitting on my living room floor because Fed Ex never showed up. They finally send me a new cooktop a couple of days ago, but its a different model and size than the one I bought and leaves a slight gap in coverage at the back. I write customer service again telling them at the very least I need a trim kit to cover the gap. They write back and say they don't have a trim kit and "Could you please keep it?" This is exhausting. I give up. Never Empava again. Ever.