Extremely long shipping time Ordered a carpet sample on 2/25 that was not free. Shipping label just created on 3/3 - full week later. If it takes this long to get a sample, I’m dreading how long my order would take. I’ll shop elsewhere.

The rug is excellent quality The rug is excellent quality. However, the Fed Ex driver left it by our mailbox on a fairly busy highway. We are 77 years old and my husband has one arm amputated. Our mailbox is approximately 200 feet from our front porch. This made it difficult for us. We never have had that to happen. Whether Amazon or any other delivery truck, our purchases are always delivered to our door. This driver must have been too lazy. I realize this wasn’t your fault.

Buy with caution I special ordered the mountain retreat series tropical sea mosaic tile from a local dealer/storefront but it took awhile to arrive. My contractor miscalculated the amount needed and we were short about a sheet and a half. I searched online to see if I could order somewhere with fast shipping so that I could have my project completed quickly.I was thrilled to discover I could order it here and get it quickly! I did receive my order within a few days, which was the only positive about ordering from here. Unfortunately both sheets had chips, scratches and cracks throughout and for $25 a sheet, I would expect beautiful tile. I sent an email with pictures to the email listed for customer service with no response. I then followed up with a phone call and was redirected to their online ordering department where I left a message, also with no response. Absolutely horrible customer service because there isn’t any. They were happy to take my $50 for a damaged product but not even willing to acknowledge my dilemma through any of the communication sources they provided at the time of order. I have no means to replace my tile or find a resolution.

Delighted with rug, price, and delivery I ordered a good quality area rug and received two separate discounts that made the price I paid a steal. The rug was shipped within a few days of my order and arrived promptly in excellent condition. I couldn’t be more pleased with both the rug and the transaction.

Great quality and value Great quality and value, rapid shipping, and excellent delivery service. All around great job.