Lynn McCann very helpful, courteous and replies quickly. I thought that ordering a heavy duty cover replacement for my Shelter Logic garage from Canada may be difficult, but thanks to Lynn McCann, it was a breeze. She not only completed the order correctly and quickly, but answered all my questions about snow load, care and maintenance. Cover was delivered within three weeks. Lynn is a credit to your company.

Exemptional Service First, my call was answered by Lisa almost immediately which is very unusual on most calls to vendors. Lisa was extremely was extremely knowledgeable and helpful! Then I emailed her two photos of the storm damaged parts on the 30 year old Arrow building. Second, Lisa responded with the parts required with prices and shipping within an hour or so, again must faster then normally expected. It was very easy to provide a 5 STAR rating to her and your company. Thanks again.

I recently received my 12x7x24 carport… I recently received my 12x7x24 carport and the only issue I have is that I didn't receive all the roofing panels I received just enough to cover 9ft of the 24 ft needed

Great Customer Service! I called Shelter Logic today regarding a warranty claim for a "Barn" that I had purchased several years ago. I was unable to find my original documentation, so did not hold high hopes for help. I was fortunate enough to talk with Lee Ann Stone, and she was wonderful! She was able to find the original purchase order/receipt, which she promptly emailed to me. She then walked me through how to submit a warranty claim in a calm and relaxed manner with a very cheerful attitude. Many thanks to Lee Ann!

I have been trying to get new screens I have been trying to get new screens (part # P-MGEN14-B18) for my gazebo since March. The company dragged me along making me think they were going to get some in, but the date kept moving. Then after leaving a review on FB they asked for information and then proceeded to ignore me and not respond. Edit: Thanks for the response, interesting that I can get a response on a public ratings site, but Shelterlogic won't respond to my emails. I guess it's only important if it is publicly embarrassing to them.