Looks good but not durable! I purchased the 10 x 10 shed in a box in February of 2022. Due to cold weather I didn't get it erected until late March of 2022. Shed looked fine and held up great in the late snow and the wind. By mid winter of 2022 one panel on the roof became worn and thin letting rain come through onto my side by side. I contacted Shelter Logic and filed a warranty claim as instructed. A replacement was sent in February of 2023 and I removed the old cover and replaced it with the new one. By December of 2023, again, one panel on the roof was worn and thin just like the original and this time a tear was noticed on one corner. I contacted Shelter Logic again and was told that I could buy a replacement cover but that the warranty was only good for one replacement. Sorry, but I can't spend money for a replacement cover every year so I'll try to find a better product that will hold up as advertised. Update: It's a shame that the original order didn't state that this was a lighter grade material. And, again, why is it the same panel that wears each time. Nine to ten months is not very long for the price paid. If you intend to purchase this product do a little investigating on the product and durability.

Great customer service. Upon discovering a problem with my… Upon discovering a problem with my Shelter Logic product, I spoke with Martine, a C.S.R. She allowed me to e,mail her with all photos and documentation which she forwarded to the warranty department. Within four days I had a reply and was notified that a replacement part was being shipped. If all C.S.R's were as caring and helpful as Martine, consumer confidence would be at an all time high! Thank you for you assistance Martine.

So happy we reached out to Tommy Bahama… So happy we reached out to Tommy Bahama about our 2 broken beach chairs. We hadn't realized Shelter Logic now owns Tommy. However, Tommy Bahama put us on to Christina a manager at Shelter Logic. Who was gracious, patient and thoughtful in finding a quality replacement. Sent it out to us with no issue. My husband is very happy with his new chair. Thank you Christina

Replace canopy for a 10x20 structure I went both ways since I started after hours. I went with the email option with a 24 hour response and Lynn McCann answered the next day. I also did the Live Chat during normal hours and got Arelis. They both knew what I needed (replace canopy for a 10x20 structure) and I ordered with no issues. I want to thank them both as they are both professionals and knew your products well. Great company, great products, and excellent customer service makes it a wonderful customer experience. Thanks again, your forever customer, Dave.

Customer service During the parts inventory three parts were identified as missing. This was disappointing I must admit. The great part was the customer service I received in reporting this discrepency. Per instruction I requested how to obtain these parts. Laura M responded with the information she needed. Being impatient I requested status along the way. Each time she was prompt in her replies, courteous and seemed to genuinely want to help. Today I received my missing parts as promised.