I recently received my 12x7x24 carport… I recently received my 12x7x24 carport and the only issue I have is that I didn't receive all the roofing panels I received just enough to cover 9ft of the 24 ft needed

I have been trying to get new screens I have been trying to get new screens (part # P-MGEN14-B18) for my gazebo since March. The company dragged me along making me think they were going to get some in, but the date kept moving. Then after leaving a review on FB they asked for information and then proceeded to ignore me and not respond. Edit: Thanks for the response, interesting that I can get a response on a public ratings site, but Shelterlogic won't respond to my emails. I guess it's only important if it is publicly embarrassing to them.

I spoke with Martine I spoke with Martine. Not only was she professional and cordial, she was knowledgeable and willing to assist without sounding put out by my request. I sent her the information she requested and her response was quick and exactly what I needed. I was thoroughly impressed. It is not often you speak with someone with such good phone skills but also someone who is ready and willing to help... and actually does it! Good work. No problem on my part to recommend others to your products and site. Dan

Customer service During the parts inventory three parts were identified as missing. This was disappointing I must admit. The great part was the customer service I received in reporting this discrepency. Per instruction I requested how to obtain these parts. Laura M responded with the information she needed. Being impatient I requested status along the way. Each time she was prompt in her replies, courteous and seemed to genuinely want to help. Today I received my missing parts as promised.

Respectful and efficient service It was a pleasure dealing with Rachel. Her customer service was respectful, accommodating, and efficient. Born and raised in Hartford, CT it was a pleasure communicating with someone from "back home". My wife and I retired to a small homestead in KY, so I greatly appreciate your help. Will definitely use ShelterLogic again should our need arise. Thank you. P. St. James