Terrible Terrible. I just received the item and it looks nothing like the person or the pictures I supplied. I intended to give this as a present but now it will only go to the bin. I gave the supplier 7 opportunities to fix this. They apparently have these produced in China and they clearly did not understand English because they kept ignoring my requests. I clearly told them that the person had brown skin and repeatedly asked them to make it darker. I provided multiple additional pictures too. I even emailed them directly and said the same thing but each time they posted a new proof it was still white. The item has a completely white face and body. I am wondering if perhaps the only cater to white people at this point. In the end I had to give up. This is not the product or the quality that was advertised. To add insult to injury I also had to pay an additional $50 USD ($73 AUD) for the item and shipping costs.

I love the final product Such a great experience and the final product only turned up today after paying extra for postage to Australia it took three days wow!!! Love love it it’s such a great present and the similarity is fantastic. I recommend this to anyone the quality is great and the service is on Point.

Absolutely shocking service and quality… Absolutely shocking service and quality of doll. Costs doubled after adding the 'optional costs' which were not optional whatso ever (eg. Sculpting fee). Have been having troubles with them for about 6 months now but cant get a refund. I was told my dolls would arrive 2 months ago.. still nothing. Stay away from this company

DO NOT ORDER FROM THEM 4-6 weeks turnaround they tell people... I ordered mine 2nd Nov, it arrived in Feb! And the quality was terrible! The communication was awful, they would take weeks, at one stage a month, to reply to your requested changes (figures looked nothing like pictures). Photos on proofing were from far away and in bad lighting, so couldnt see the fine details, when it FINALLY arrived the painting was bad, some spots actually not painted!

Truly awful customer service Truly awful customer service. Attempted to charge me over £100 for shipping from the US. Plenty of delays and attempts to increase the price. Awful