Terrible Terrible. I just received the item and it looks nothing like the person or the pictures I supplied. I intended to give this as a present but now it will only go to the bin. I gave the supplier 7 opportunities to fix this. They apparently have these produced in China and they clearly did not understand English because they kept ignoring my requests. I clearly told them that the person had brown skin and repeatedly asked them to make it darker. I provided multiple additional pictures too. I even emailed them directly and said the same thing but each time they posted a new proof it was still white. The item has a completely white face and body. I am wondering if perhaps the only cater to white people at this point. In the end I had to give up. This is not the product or the quality that was advertised. To add insult to injury I also had to pay an additional $50 USD ($73 AUD) for the item and shipping costs.

I payed a huge sum for special requests… I payed a huge sum for special requests and unlimited proofs. They didn’t put the Name on the base that I asked and the size was half the size I payed and requested. Utterly disappointed. I will use another company next time. They told me that even though I ordered the 16 inch size, bc it was a sitting pose it would be more like 12 inches. It is 7-8 inches. This is a huge difference for paying the extra money for so many mistakes. Never again!!!😖😡😖

Truly awful customer service Truly awful customer service. Attempted to charge me over £100 for shipping from the US. Plenty of delays and attempts to increase the price. Awful

Great likeness overall, misleading extra costs The doll itself is quite good with likeness and I am generally very happy with it. Communication was pretty difficult as I was having to repeat the same request several times which caused significant delay. In the end I agreed just to have it here for Christmas and painted on some details myself at home. The head isn't centred which I mentioned before it got sent out and so rests on a tilted side. I purchased this from Groupon where it states larger items such as a guitar are subject to fee, but on the site I had to pay £10 for glasses which are essentially just painted on so that was a huge disappointment at that cost. Also delivery was mentioned as being £9.99 for a single custom, however on site this jumps up to around £25ish.

STAY AWAY I echo the previous reviews made on this website. This company love to charge you through the nose for absolutely nothing I paid a premium for the right for unlimited proofing of the doll they were making, which was supposed to be an anniversary present. I accepted the clay mould, but the painted product was awful. The eyebrows were uneven, the facial colour was unrealistic and pasty, so I asked them to rework it. They wanted to charge me $60 to do this. Cut a long story short, they whacked on some glasses and changed nothing else that I had complained about, so I demanded a refund. They flatly refused. Your consumer rights mean nothing here, STAY AWAY!