Not only could they not ship an item in… Not only could they not ship an item in the same day but after 3 days they couldn't tell me where it was so I attempted to cancel then they suddenly knew that it had been shipped terrible customer service

Try to avoid buying from this company… Try to avoid buying from this company directly and instead go through a 3rd part retailer like AMAIN or AMAZON. This company will drag their feet when it comes to refunds and it took Amazon to initiate their “A to Z” service guarantee (which threaten’s HH’s seller status on Amazon) to finally get my refund. This happened TWICE for me and luckily both times were handled by Amazon’s customer service. You’re looking at the “Electronic Arts” of the RC world - one of the worst companies in the world.

Make it impossible to file a claim Horrible return or claim process they make it virtually impossible to return anything or file a claim. I will try my best to go out of my way not to have anything to do with Horizon Hobby. Worst experience I have ever had dealing with them. I recommend using any other company other then them or EngineDIY. Com both are garbage!

After having issues getting a couple… After having issues getting a couple vendettas last year I was pretty set against ordering from them again..I had some reward points to use so I ordered body clip and tires.. I received the clips a few days later but almost 3 months later and no tires..they showed in stock when I placed the order but as soon as it was processed the status switched to backordered..when I asked about this they claimed someone else must have ordered them right before me..had been wanting a Outcast 8s but think an Xmaxx or Redcat Vigilante now!

This company has gone down drastically… This company has gone down drastically with customer service. I highly recommend going anywhere but horizon hobby. They won't answer their emails and now they won't even answer their 800 number. Products are delayed with no reason. Shipped incomplete. With no way to contact the human being. There's a lot more companies out there willing to work with real people, horizon hobby has lost all personal service now you have to pay extra for it!!! Completely ridiculous it's all about making money making money screw the customers.