You can only Pause ONCE a year, be aware Good service if you use it. But, buyer be aware you can only put your membership on hold ONCE a year, otherwise you will be charged, but you can cancel anytime. Customers should be able to pause as long as they need, without having to cancel membership.

awful - not using them again awful, these guys are crooks, avoid! I've paid for four credits, and cannot access them in australia. I have had a weeks long email conversation trying to solve this, and have been mucked around by an incompotent team that are unhelpful. Wish they were better!

They don't honour their promises I took advantage of a New Year's offer on audible.fr (I was in France) three months trial membership. I was due to get my new credit yesterday, but when I logged on to my account I saw it had been cancelled. I can not contact them to ask what happened - they ignore all my mails. Fortunately I haven't lost a cent, but they decide after the fact to renege on a deal? Don't do any business with a company that treats customers like trash.

Misunderstood? I'm a bit suprised at so many negative reviews. I think a few people have gotten confused... I am liking Audible, I recently signed up to the £10 a month subscription again. Before re-subbing I was able to listen to my previously bought (with credits and otherwise) library on my alexa devices or my phone with no problems. I will say, when my last subscription ended my credits I'd previously paid for were taken, and the sub only ended as the card attached hit its expiry date and I didn't update. It is very tricky to cancel your subscription, maybe best to call customer services or use a web browser, I can't find it on the app. Audible is Amazon, so yes, it will assume you want the subscription to continue if you cancel a card, and might use the account/card you've saved for shopping... would of been 5* but it took my purchased credit's. I might actually call amazon regarding this.

Don't purchase audible audio books with your Amazon.com account!!! I ended up with a duplicate account on Amazon Prime when I got a new TV. One was linked to my Audible account. Customer service had me delete the duplicate so I could access my streaming subscriptions on my TV. I specifically asked about my Audible audio books and movies purchases. Rep said it would be fine. I ended up with access to my streaming services on my TV, and my Audible account completely deleted! I had purchased over 185 audio books as of about six months ago (i have a screen shot of my Audible account from that time), and four purchased credits. At $15.00 a credit that is $2,775 in purchased books and $60 in credits that they just WIPED OUT. Contacted customer support for HOURS of time over three DAYS. They ended with "IT will email me in 72 hours to say what they could recover. That was over a week ago. So they basically stole almost three THOUSAND dollars from me.