WORST CUSTOMER SERVICE EVER My plane came with damage inside the box, outer box in perfect condition. I sent pictures, I was told they would replace the plane and ship me a new one at no charge BUT I must return the damaged plane and pay the freight. You send out damaged goods and expect the customer to pay to get it replaced. NOT NOW AND NEVER AGAIN FROM ME OR OUR FLYING CLUB! IRS HAS BETTER SERVICE!

Bad Attitude, unresponsive, shaddy, Don't care about customers This company will be going out of business soon in my opinion. They do not give a darn about customers. In fact I have read on several blogs that if you don't do what they want or complain too much they will black list you,,,, yes thats what I said. They will cancel your account and not "allow" you to give them your money. That will teach those pesky customers that pay they bills, the employees and keeps the company in business. Neat way to do business don't you think, fire all of your customers because they complain about your terrrible service. Keep in mind they also go by the name Raidentech and some others as well so be careful. These guys are bad, don't be fooled by their cheap prices. They are the very definition of "You get what you pay for" and in their case it is nothing but problems. I don't trust them and will never order from them again, no matter how cheap the product. I am flying my plane finally after 10 weeks of hastles and delays and countless hours on the phone to get things right. Never again. They can take their attitude, poor service and products right back to China.

Out to part you from your wallet It seems they are never going to stock parts for the Airfield warbirds. My first 1450mm P51D was in good order outof the box barring the poor choice of hardware on Airfield's part. 10th flight the flap hinges failed in flight blessfully landing proceeded without incident. Numerous conversations with support left me to do field repairs to an otherwise new airframe, photos sent proving no bad landings, wing contact or the like occured. I purchased a second from Raidentech, just to find they are merely a second face of Nitroplanes. The second P51D arrived with large punctures in the bottoms of both wings. Support said to choose the parts from the parts list, yet they have no inventory of the parts, so I countered with the offer to purchase a 3rd arf at the kit price,and I pay the shipping...a cost to them less than the wing set.....still no response.

Bad service Order is incomplete, every day they keep saying they will send it and they don't

HUGE Disappointment for my Son's Graduation The blade holder on my son's AT-6 Texan broke on his first landing and we have been waiting for nearly a year to fly the plane for the second time. NitroPlanes has the absolute worst customer support I have ever encountered. The AT-6 was an 8th grade graduation gift and purchasing it from NitroPlanes has turned this "gift" into a huge disappointment for my son, spanning over a year! DO NOT BUY CHEAP CHINESE PRODUCTS FROM NITROPLANES!!! They have no concept what customer support means; making empty promise upon empty promise along with empty apologies. Next step is a letter to the Better Business Bureau!