Customer service not good Bought a Dynam BF109, kit is good and plane assembled as advertised. The plane was purchased 11-29-13 as a Christmas gift. Just got around to assembling the plane, pulled the Supermate DC6 battery charger out and it was broken. I called customer support and got, past 30 days, your problem. All I wanted was an exchange, nothing else. I and the group I fly with will not be buying from this company again. 2/20/13

Very bad customer service! I bought a 1400mm Airfield P51 that was damaged. I tried to get them to replace it and I got the run around with them. They told me to send pictures of the box and the damaged plane, which I did. I filled out their trouble ticket numerous times. I received emails telling me they were going to fix the problem. They never did. Avoid these roaches! They need to go out of business. I'll never do business with them again!!!

YOU GET WHAT YOU PAY FOR Bought a Waco from Nitroplanes at a AMA show could not beat the price of the plane. That's where the good stuff ends. Assembled the plane and was carrying to the car for the maiden flight by the upper wing and the rest of the airplane fell away. The weight of the airplane minus the battery, was too much for the junk plastic wing brackets. I called Nitro customer service and they said no problem they would sent me another wing set .That was a month ago have tried to contact them via email no response, tried calling and only can get "due to high volume please call later" for the last week. Careful with this company you may get what you pay for . I'm shopping somewhere else now

Out to part you from your wallet It seems they are never going to stock parts for the Airfield warbirds. My first 1450mm P51D was in good order outof the box barring the poor choice of hardware on Airfield's part. 10th flight the flap hinges failed in flight blessfully landing proceeded without incident. Numerous conversations with support left me to do field repairs to an otherwise new airframe, photos sent proving no bad landings, wing contact or the like occured. I purchased a second from Raidentech, just to find they are merely a second face of Nitroplanes. The second P51D arrived with large punctures in the bottoms of both wings. Support said to choose the parts from the parts list, yet they have no inventory of the parts, so I countered with the offer to purchase a 3rd arf at the kit price,and I pay the shipping...a cost to them less than the wing set.....still no response.

Defective product Purchased a helicopter from them. I charged the battery popped it in, and the top rotor does not spin. Obviously it could not be used. When contacted they expect "me" to pay to ship it back! That's unacceptable! This helicopter was made for the foreign market, and has no USA warranty!! That was not disclosed anywhere before I purchased it! Buyer beware with this merchant!