Its Christmas Don't keep them in business. Can't give no stars !!!!!! I too tried to post a bad review, twice, they wont do it. I bought a plane from them the motor burnt up in less than 2 min. I'm 52 & been flying for over 30 yrs. If you have wired a motor to a ESC its impossible to do it wrong. I'm an ASE Master certified auto tech & build Hot Rods & custom cars, I know a little about wiring. LOL.I purchased & got this plane on Oct 8th. I contacted them on the 9th & they told me to send the motor & the ESC back, although I tested the ESC with another motor & it was fine. Sent it out the same day, I had to pay for shipping. Is that ridicules or what? I was told they would check it out & it will take 7 days. I finally recieve the motor yesterday, the 30h. I sent it 1st class so it didn't take long for them to get it, if you noticed I said Motor, yes there was no ESC. I contacted them yesterday, by way of ticket system, stupid system. No reply. Tried again today on reply. Also tried phone, that was a joke. Now its the weekend you know what that means. I'm sure after this I wont get the ESC. But if I can stop just one person from ordering from then, I"ll feel better. You'll have to pay more at first, but after paying for return postage & waiting a month, buy from a reputable company. DON'T DO IT, DONT BUY FROM THEM. yOUR KIDS/ GRANDKIDS or Great grand kids deserve better on Christmas day. Regards Kevin, Ticket number- yhst-17210252890263-412749

Bad Attitude, unresponsive, shaddy, Don't care about customers This company will be going out of business soon in my opinion. They do not give a darn about customers. In fact I have read on several blogs that if you don't do what they want or complain too much they will black list you,,,, yes thats what I said. They will cancel your account and not "allow" you to give them your money. That will teach those pesky customers that pay they bills, the employees and keeps the company in business. Neat way to do business don't you think, fire all of your customers because they complain about your terrrible service. Keep in mind they also go by the name Raidentech and some others as well so be careful. These guys are bad, don't be fooled by their cheap prices. They are the very definition of "You get what you pay for" and in their case it is nothing but problems. I don't trust them and will never order from them again, no matter how cheap the product. I am flying my plane finally after 10 weeks of hastles and delays and countless hours on the phone to get things right. Never again. They can take their attitude, poor service and products right back to China.

Customer service not good Bought a Dynam BF109, kit is good and plane assembled as advertised. The plane was purchased 11-29-13 as a Christmas gift. Just got around to assembling the plane, pulled the Supermate DC6 battery charger out and it was broken. I called customer support and got, past 30 days, your problem. All I wanted was an exchange, nothing else. I and the group I fly with will not be buying from this company again. 2/20/13

I will not buy another thing from this place. Their customer service and shipping truly sucks! Nitroplanes.com truly sucks! I bought a RTF powered glider shy of $200. That's fine. Then one folding prop broke so I on nitroplanes.com again and I found the replacement prop and added it to shopping cart. Item was $4. At the checkout they added $7.84 for shipping !! I rubbed my eyes and called their customer service phone, after a 20 minute hold, they answer and tell me sorry but it is what it is and nothing they are willing to do about the rip off shipping charge. I called back and talked to someone else there, same answer!! So if I want to buy a $4 prop which weighs less than couple of ounces, I have to pay them $8 to ship in from southern California to northern California. I wish I had not bought the plane from here and had gone to my local hobby shop. NitroPlanes sucks! Ron- order number 352377

Defective product Purchased a helicopter from them. I charged the battery popped it in, and the top rotor does not spin. Obviously it could not be used. When contacted they expect "me" to pay to ship it back! That's unacceptable! This helicopter was made for the foreign market, and has no USA warranty!! That was not disclosed anywhere before I purchased it! Buyer beware with this merchant!